Product Support

Something wrong with your TRIKTON product? Tell us what happened using the form and we'll sort it out, usually within one business day.

Prefer email? Write to info@trikton.com.

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Quick fixes

Lock won't open, or you want to set a new code: see Lock Instructions at trikton.com/lockinstructions.

What the case can and can't do: see our FAQ at trikton.com/faq.

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Warranty in short

One year against defects in materials and workmanship, for the original buyer, on products bought from TRIKTON on trikton.com or Amazon. Send us photos or a short video. If it's a defect, we ship a replacement at no cost. Full terms at trikton.com/guarantee.

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Bought on Amazon in the last 30 days?

For a refund or exchange, Amazon's Returns & Replacements is the fastest route: go to Your Orders on Amazon and choose Return or replace items. Our warranty continues after Amazon's return window closes, and if something is wrong with the product itself we'd rather fix it than see it come back, so use the form above either way.

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Didn't find what you need?

Fill up the form, or email info@trikton.com with your order number and, if you can, a photo or a short video of the problem. We reply Monday to Friday, within one business day.